Customer Consultation
We understand how frustrating it can be when online retailers can leave you waiting for a response, or waiting for samples to arrive, leaving much of the process to guesswork and consuming a lot of time.
A tiling installation is a significant investment that most of our clients enjoy for well over a decade...
So why not design each element of your space?
We, at MTM Tile Showroom, offer a direct and tactile experience, supplying you with swift responses, allowing you to handle tiles and take away free samples to test in your own home.
We pride ourselves on providing high quality, personalised service, which is why our clients are afforded a lifetime guarantee on all Kerakoll products and an hour consultation to determine all the details from grout colour, texture, finishes and more.
The consultation process relieves the pressure of the decision making, allowing you to plan ahead, make amendments and facilitate a smoother installation of your dream tiled area.
You will be able to interact with the different tiles and products to form different combinations, allowing you to compose a good idea of the aesthetics each option gives. We will then record your preferences in a presentation folder along with digestible product information sheets for you to keep.
To ensure choosing us is the right fit for your tiling, please book a FREE showroom appointment to chat with us, see the showroom and discover all we have to offer you. Once we're acquainted, we would love to have you back for your consultation and enjoy some tea and biscuits with you.
How much does the consultation cost?
When you purchase of tiles from us
It's FREE!
We offer different consultation options depending on what suits you best, with additional perks and services included for our higher tiers.
Silver Tier (£36.00 inc VAT.)
This includes the full, high-standard service detailed above with no additional perks.
Summary:
The consultation service is pre-booked and goes in-depth, both in practical and technical terms, covering all aspects of your project. You shall have dedicated and uninterrupted consultation support from our staff to assist you during the consultation, and at the end, we will supply you with a consultation folder containing all the relevant information you will require for reference to aid the progression of your project.
Gold Tier (£82.50 inc VAT.)
This includes the full, high-standard service detailed above in addition to:
Perks:
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Delivery of your tiles and products within a 15-mile radius, or reduced courier cost for beyond this range (£50 value).
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A video summary of the consultation, presenting the products next to each other with succinct descriptions (£40 value).
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Cleaning and aftercare pack (£37 value).
Platinum Tier (£150.00 inc VAT.)
This includes the full, high-standard service detailed above in addition to:
Perks:
-
Delivery of your tiles and products within a 35-mile radius, or reduced courier cost for beyond this range (£75 value).
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A video summary of the consultation, presenting the products next to each other with succinct descriptions (£40 value).
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Upgraded cleaning and aftercare pack (£54 value).
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A lifetime guarantee, drawn up by the adhesive manufacturer specific to your project, at a high M40 specification (£50 value)
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Preview your tile, pattern and grout choices before installation with up to a sample board up to 1200mm x 600mm in size (depending on tile dimensions) (£75 value).
All the packages listed above shall ensure you have a clear plan for your tiling project with all the information you need.
